Americans with Disabilities Act (ADA)

Complaint and Grievance Procedure

The Complaint and Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA") and Section 504 of the Rehabilitation Act of 1973. It may be used by anyone who wishes to file a complaint or grievance alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of San Juan Capistrano. The City of San Juan Capistrano’s Personnel Policy governs employment-related complaints of disability discrimination.

The City of San Juan Capistrano wants to hear concerns and any other input from citizens in order to provide accessible programs, services and activities. A citizen can call with a comment, concern, or complaint without filing a formal grievance. A formal grievance can be filed by completing the ADA Complaint and Grievance Form by contacting the ADA Coordinator, Sam Penrod, or the designated alternative person, or click here to complete the City's ADA Complaint and Grievance Form [PDF].

Click here for a complete copy of the City's Complaint and Grievance Procedure under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act [PDF].

For questions or additional information, please email the City's ADA Coordinator, Shelley Velez.